The Role

The Membership Advisor is the sales engine of the front desk. You are the first conversation a prospect has with the brand and the most important one they will have before they join. Every walk-in, every inbound call, every guest pass, that is your seat at the table.

This is a sales role. You work alongside a Concierge on every shift. They own hospitality and spa flow. You own membership conversion, tours, pitches, and the pipeline. You report to the Sales Director and you carry a sales mentality every minute you are on the floor.

You know the membership pitch cold. You know the spa menu and the class formats well enough to recommend them in a tour. You know which prospect is ready to buy today and which one needs a follow-up, and you build the pipeline accordingly.

What You'll Do

• Own every membership conversation that walks in, calls in, or comes through the lead pipeline
• Pitch memberships confidently and accurately across every tier, format, and add-on
• Conduct clean, on-brand tours of the club across fitness, spa, recovery, and amenities
• Close memberships on the spot when the prospect is ready, follow up with discipline when they are not
• Manage the lead pipeline daily, every prospect logged, every follow-up scheduled, nothing forgotten
• Drive retail sales at the desk, apparel, recovery products, and grab-and-go
• Hand off booked members to the Concierge with full context so the first visit lands
• Hit individual membership, retail, and conversion benchmarks set by the Sales Director and Club Director

Who You Are

• Sales experience in fitness, spa, hospitality, or any premium consumer environment. You have closed deals and carried a number
• Sales-minded. You understand that great service and great selling are the same thing in this environment
• Warm, polished, and professional. You set the tone the moment someone walks in
• Quick on your feet. You can read a prospect, run a tour, and close in the same visit
• Disciplined with the pipeline. You log every lead and follow up on every one
• Comfortable with point-of-sale, CRM, and booking software, and quick to learn new technology
• Genuinely interested in fitness, spa, and wellness. You can speak to it because you care about it
• Reliable and accountable. You show up on time, in uniform, ready to set the tone

Why This Seat

If you know how to turn a hello into a tour and a tour into a member, this seat is built for you. The Membership Advisor is the engine of growth at every location, and the people in it are the ones who shape what the club becomes.

Compensation

• Hourly base plus commission on membership conversions and retail
• Performance bonuses tied to monthly and quarterly sales benchmarks
• Full compensation details outlined in the Membership Advisor Pay Structure

The Details

• Full time positions, part time considered for the right candidate
• Availability required across prime selling hours, early mornings, evenings, weekends, and holidays as business demands
• Reports to: Sales Director
• Works closely with: Club Director, Concierge team, Fitness Director, and Spa Providers