The Role

The Front Desk Associate is the first face of the brand. You are the first hello, the last goodbye, and everything in between. The energy of the location runs through this seat.

This is not a check-in role. You are the directory of the entire club. Every member, guest, and walk-in turns to you with a question, a request, or a need. You greet every member by name. You hand a first-time guest a tour, a free class, or a service consult depending on what they came in for. You sell retail at the desk. You answer the phone. You hold the lobby to a standard.

You operate under the Sales Director and you carry a sales mentality. You know the membership pitch. You know the spa menu. You know which class to recommend, which therapist to book, and which retail product to put in someone's hand. You convert curiosity into action and you do it with a smile.

The Front Desk Associate who thrives here is warm, sharp, and professional. You read people quickly, you move fast without rushing, and you make every person who walks through the door feel like they belong.

What You Own

Member and Guest Experience

• Greet every member and guest by name whenever possible, warm, professional, and on brand
• Own the lobby experience, clean, organized, on-brand, and welcoming at all times
• Serve as the directory of the location, answer every question or get the answer fast
• Walk guests and prospects back to the studio, spa, locker rooms, or recovery areas with confidence and context
• Handle every member request that hits the desk, bookings, account questions, schedule changes, locker assignments, and the unexpected
• Resolve member issues in the moment when possible and escalate cleanly when needed
• Answer every phone call with the same energy as an in-person greeting

Sales and Conversion

• Operate with a sales mentality, every walk-in is a potential member
• Pitch the membership confidently and accurately when a Sales Director or Sales Associate is not immediately available
• Book first-time guests into a complimentary class, spa consult, or tour based on what they came in for
• Conduct a clean, on-brand tour of the location when needed across fitness, spa, recovery, and amenities
• Hand off warm leads to the Sales Director and Sales team with full context
• Drive retail sales at the desk across apparel, recovery products, spa retail, and grab-and-go
• Promote add-on services, packages, and current offers to every member who interacts with the desk
• Hit individual retail and conversion benchmarks set by the Sales Director and Club Director

Operations and Standards

• Open and close the desk to standard, opening checklist, closing checklist, no exceptions
• Process all transactions accurately across memberships, services, retail, and packages
• Manage the booking system across fitness and spa with speed and accuracy
• Keep retail displays stocked, faced, and merchandised to brand standard
• Maintain lobby cleanliness throughout your shift, this is part of the job, not someone else's
• Follow every SOP for the front desk position consistently
• Communicate handoffs cleanly between shifts so nothing falls through the cracks
• Adhere to handbook standards on appearance, conduct, and performance

Brand and Culture

• Represent the exhale | Salt brand in every interaction, tone, language, energy, and presence
• Know the brand, know the offerings, and know the local market well enough to speak to all of it
• Build relationships with members, names, routines, preferences, and what brings them in
• Support events, pop-ups, and activations at the location with energy and ownership

What We're Looking For

• Hospitality, fitness, spa, retail, or service industry experience, you have stood at a desk or counter and made people feel welcome
• Sales-minded, you understand that great service and great selling are the same thing in this environment
• Warm, polished, and professional, you set the tone the moment someone walks in
• Quick on your feet, you can hold a conversation, answer a phone, and book an appointment without dropping any of them
• Organized, the desk does not get messy on your shift
• Comfortable with point-of-sale systems, booking software, and learning new technology fast
• Strong communicator across in-person, phone, and email
• Genuinely interested in fitness, spa, and wellness, you can speak to it because you care about it
• Reliable and accountable, you show up on time, in uniform, ready to set the tone

Compensation

• Hourly base plus commission on retail and membership conversions
• Full compensation details outlined in the Front Desk Pay Structure

The Details

• Part time and full time positions available
• Availability required across early mornings, evenings, weekends, and holidays as business demands
• Reports to: Club Director
• Works closely with: Sales Director